Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping at [Your Store Name]. We want to make sure you have a smooth experience with us. Please read our Return & Refund Policy carefully before making any purchase.

1. Digital Products (Courses, Downloads, E-books, Software, etc.)

All our products are digital and delivered instantly via email or available for download in your account after purchase.
Since these are non-tangible, irrevocable goods, we generally do not issue refunds once the order is completed and the product is delivered.

2. Eligibility for Refunds

We may consider a refund under the following conditions:

Duplicate Purchase: If you accidentally purchased the same product more than once.
Technical Issues: If you did not receive the product due to a system error or email delivery issue (and our support team cannot provide it within 24–48 hours).
Faulty File/Link: If the download link or course access provided does not work and we are unable to fix it.

Note: Refunds will not be provided if you simply change your mind, decide not to use the product, or cannot operate it due to lack of technical knowledge.

3. Refund Request Process

If you believe you qualify for a refund, please contact us at [Your Support Email] within 7 days of your purchase.
Provide the following details:

Order Number
Product Name
Reason for Refund Request

Our team will review your request and respond within 2–3 business days.

4. Chargebacks

Initiating a chargeback without contacting our support team first may result in suspension of your account and denial of future purchases. Please always reach out to us before escalating.

5. No Returns for Digital Goods

As all items are delivered electronically, no returns or exchanges are possible.

6. Contact Us

If you have questions about this policy, please contact us at:
📧 support@suresoftai.com
🌐suresoftai.com